Author Topic: All progress lost after v1.9998 update  (Read 2205 times)

Quicksand

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All progress lost after v1.9998 update
« on: March 17, 2015, 10:27:06 PM »
On iPhone 5S with iOS 8.1.3 using Wifi & 3G

After I downloaded the update of Sandbox I lost all my progress, which means all the free+unlocked campaigns and all elements which took AGES to obtain. I've been playing this game almost every day since I got it early last year, but now it's useless.  The v1.99981 update made no difference and 'Restore Purchases' does nothing.

What will you do to put it right?

Pixowl

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Re: All progress lost after v1.9998 update
« Reply #1 on: March 19, 2015, 10:41:09 AM »
Hello,

We are deeply sorry about what happened with the 1.9998 version. When you update the new version, you receive 25 000 mana in-game. Our support is ready to offer you more if your lost too many, so feel free to contact us at [email protected].

Quicksand

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Re: All progress lost after v1.9998 update
« Reply #2 on: March 26, 2015, 04:25:00 AM »
Hi,

So I emailed as suggested. A ticket (#2753) was logged and advised that someone would contact me in 24 hrs. It is now been 6 days and 12 hours and I have not heard anything.

Please update me?

Pixowl

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Re: All progress lost after v1.9998 update
« Reply #3 on: March 31, 2015, 12:51:11 PM »
Hello,

I can't find your email at [email protected]. An in-game support is also available.